IT Support Assistant with over four years of experience providing onsite and remote technical support, managing IT assets, and resolving hardware, software, and connectivity issues for end users.
المهارات
الخبرة
Skilled in installing, configuring, and maintaining laptops, PCs, mobile devices, and workplace peripherals such as printers, monitors, and video conferencing systems. Experienced in managing IT support tickets through ITSM systems, ensuring timely resolution and accurate documentation, as well as performing IT asset management including inventory tracking and device allocation. Familiar with basic network troubleshooting, router/switch deployment, and supporting Microsoft 365 and Windows environments.
التعليم والشهادات
Studying Computer Programming at Istanbul Aydin University (2022–present); Bachelor's in English Literature from Fatih University, Tripoli, Libya (2010–2014).
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